”HydraSpecma has almost everything within hydraulic components, and the delivery is absolutely optimal”
Søren Thomsen |
LONG-TERM RELATIONSHIP
The relationship between A.P. Jørgensen and HydraSpecma goes back a long way.
– We need to go back to when the name was Hydra-Grene. In fact, I don't recall there having been anyone other than HydraSpecma. It's just always worked well, so we didn't have to look for anyone else, says Søren Thomsen, Warehouse Manager at AP Jørgensen.
The long cooperation and the good relationship have also been carried over into a new hydraulic trailer, which will ensure a wider assortment when A.P. Jørgensen is out servicing their customers. HydraSpecma is a full-line hydraulic supplier to the hydraulic trailer with hose crimper, hydraulic hoses and couplings. With this trailer, it has become even easier to servicing their customers, providing the service level that A.P. Jørgensen wish to provide, as you have a workspace inside the trailer, and are able to carry a wider assortment around.
HYDRASPECMA'S EXPERT KNOWLEDGE IS IMPORTANT
At A.P. Jørgensen, 90-95% of their orders are placed in HydraSpecma's webshop, as Søren Thomsen states: "On the webshop, ordering runs completely automatically, it is easy. HydraSpecma has almost everything within hydraulic components, and the delivery is absolutely optimal. The ordered components are here in the morning when we show up."
For A.P. Jørgensen, the delivery time of stocked items is not crucial, as they always have a minimum on stock, but when they receive a special order, delivery time is key, and here A.P. Jørgensen trusts HydraSpecma: "If a customer calls in and says that he needs a lot of couplings for a production of many new machines, I just tell him to come in tomorrow and they will be here. That safety aspect of delivery is important, and it just works with HydraSpecma." – Søren Thomsen, Warehouse Manager, A.P. Jørgensen.
In addition, Søren Thomsen also emphasizes the importance of HydraSpecma’s expert support, as it is important to be able to get assistance quickly when a customer comes in with a machine that needs repair, e.g. during harvest season there are no time to waste.
– HydraSpecma has the product, but also the knowledge. There are a lot of people who can sell hydraulic components, but they don't have the knowledge base that HydraSpecma has. If we need a valve, then HydraSpecma has an expert who knows everything about valves. And if it's cylinders, you get an expert in that area. You don't have that when you contact others. If you have questions, it is important to be able to get technical assistant quickly, otherwise time runs too quickly, explains Søren Thomsen, Warehouse Manager at A.P. Jørgensen.
”HydraSpecma has the product, but also the knowledge.”
SørenThomsen |
THE FUTURE
When asked about the future collaboration between HydraSpecma and A.P. Jørgensen, Søren Thomsen are clear: "It has never been interesting to look at other options. HydraSpecma has always been there and will most likely continue to be there. I don't see why that would change."